Customer operations
Customer ops agent
Tickets get routed by hand and calls slip to voicemail — and to competitors.
Customer operations workflow
Manual pain
Tickets get routed by hand and calls slip to voicemail — and to competitors.
AI front desk: voice, email, WhatsApp, web
Triage, sentiment, proactive follow-up
Warm human escalation with full context
01
workflow owner
03
agent actions
100%
reviewable by design
Live
handoff-ready system
Agent actions
The job is narrow on purpose.
Each agent starts with a small set of operating actions, clear escalation, and visible ownership.
AI front desk: voice, email, WhatsApp, web
Primary automation path.
Triage, sentiment, proactive follow-up
Context and exception handling.
Warm human escalation with full context
Outcome and handoff layer.
Controls
Production means the team can trust it.
The system is designed with human review, evaluation, auditability, permissions, and monitoring before expansion.
Human-in-the-loop stays visible.
The agent handles the repetitive path. People still own approvals, exceptions, and high-risk decisions.
Evaluation harness
Exception queue
Access controls
Operating runbook
Proof signal
Past pattern, not a promise.
One front desk across every vertical — a human stays in the loop on every escalation.
Next step
Start the customer operations workflow audit.
Bring one workflow your team still handles manually.